|Role||Senior Operations and Support Engineer|
How did you get started working in Big Data?
I worked on network defence providing analytical services in my previous job, everything from mass binary analysis from large networks, to processing network traffic to be stored and queried on Hadoop.
What sort of training or education do you have?
I have a bachelors degree in IT/Software development and lots of hands-on Linux experience
How long ago did you join Instaclustr?
I started with Instaclustr in December 2015
Why did you join Instaclustr?
Was looking for a faster paced workplace where I could make a difference.
What is a typical day like at your job?
Always busy. When we’re not handling customer queries or putting out fires, we’re busy improving our internal tools and processes. Shift work always keeps things exciting as different periods of the day (and night) generally result in different types of work.
What skills or personal qualities are good for this job?
On the technical side we require excellent Linux knowledge, and also knowledge of the underlying operating system and hardware is beneficial. Programming skills also help, especially as we develop our own tools. Expert level Cassandra knowledge is obviously essential.
As far as personal qualities go the most important is communication skills. This is obviously true of any job where you deal with customers but only more so when you have to explain Cassandra concepts to users.
What do you enjoy most about your job?
Providing a service that is useful to the customers and solving complex issues. Nothing beats the satisfaction of solving a users particularly hard query.
What is your advice to someone interested in this field?
If you’re still at university, take those distributed computing courses, even if they are harder. If it’s Cassandra you’re interested in, get repairs running efficiently on a large cluster.