Vault Cloud

Customer support is delivered by our specialist on-call support engineers with thousands of hours of DevOps experience working with and optimizing Apache Cassandra, and related open source data layer technologies.

We provide node monitoring and alerting for events of interest, including performance and latency, disk capacity, and node responsiveness. Customized alerting is also available through our monitoring architecture.

As part of our service, we work with you to migrate your data from an existing self-managed environment to the Instaclustr-managed environment with zero downtime and continued availability throughout the process.

We schedule off-node backups of all data on a daily basis, and these are readily available for restoration in the event of a significant disaster in your cluster.

Our high-availability architecture ensures continuous operations even through node upgrades and database version upgrades. We also provide continuous monitoring and testing of your nodes—applying patch and security updates as required. We do this all with zero downtime.

We regularly assess the health of your cluster, both through our automated systems and via manual checks. Where we detect issues, we either undertake repairs (often with our automated operations tooling) or provide actionable and clear advice on how you can address them.