# Case study: Healthcare solutions provider Healthcare solutions provider improves patient outcomesWith managed open source =============================================================================== With NetApp Instaclustr, a leading healthcare solutions provider ensures scalability, compliance, and reliability through managed open source technologies. [Read customer story](https://www.instaclustr.com/wp-content/uploads/NetApp-Instaclustr-customer-case-study-healthcare-provider-04232025.pdf) ![Anon no logo texture](/wp-content/uploads/case-study-texture-no-logo.webp) **Industry** - Healthcare technology **Technologies** - Cadence Workflow, Apache Cassandra®, OpenSearch, Apache Kafka **Challenges** - Development of advanced care planning and chronic care management capabilities - Navigating the complexity of healthcare compliance, including HIPAA, SOC 2, and Stark Law - Building a scalable workflow infrastructure while facing limited internal resources and tight deadlines **Results** - Deployment of new workflow capabilities within three months - Zero downtime since implementing Cadence with Instaclustr’s ongoing support - Elimination of the need for additional in-house technical resources - Proactive maintenance ensuring consistent compliance under stringent requirements Simplifying complexitiesIn healthcare collaboration --------------------------------------------------- Managing complex compliance-driven healthcare workflows is no small task. For a pioneering U.S.-based healthcare solutions provider serving over 140,000 registered users across 1,500 facilities, innovation is critical. The company’s mission to enable seamless HIPAA-compliant communication between providers required the addition of advanced care and chronic care capabilities to its collaboration platform. Building a scalable, compliant open-source workflow infrastructure ------------------------------------------------------------------ However, creating a scalable workflow infrastructure using Cadence Workflow, an open-source solution, presented a range of challenges. The organization chose Cadence powered by essential open-source tools like Apache Cassandra, OpenSearch, and Apache Kafka, but needed additional expertise to implement and manage these technologies efficiently. These hurdles complicated the project: **Compliance burdens** Meeting HIPAA, SOC 2, and Stark Law regulations without errors. **Technical complexity** Integrating multiple open-source technologies while avoiding misconfigurations. **Limited resources** The internal team lacked the bandwidth and specific open-source expertise necessary for fast, scalable implementation Simplifying complexity with Instaclustr --------------------------------------- The healthcare provider turned to NetApp Instaclustr for its expertise in delivering reliable, managed open-source solutions. By leveraging Instaclustr’s managed platform, the organization gained critical advantages in areas such as scalability, incident response, and proactive system updates. **Managed implementation of Cadence Workflow** NetApp Instaclustr deployed Cadence Workflow and its infrastructure within days. A live pilot ensured thorough testing before production. Using proven methods, including insights from Uber’s Cadence implementation, Instaclustr delivered an efficient setup. **Proactive system management** Instaclustr ensured uptime with transparent monitoring, seamless updates, and zero workflow disruptions. Their 24/7 incident response provided uninterrupted operations under strict SLAs. Benefits driving care forward ----------------------------- Instaclustr’s management of the healthcare provider’s open-source system resulted in a flawless implementation and operation of Cadence Workflow. ![icon gear arrows]() Operational reliability Instaclustr’s SLA provided the confidence of zero downtime and unmatched reliability, keeping the platform operational for its critical healthcare customers. ![icon eye idea]() Enhanced focus on core innovation Outsourcing infrastructure management freed up the provider’s internal engineering team to focus on customer-facing platform enhancements rather than backend complexity. ![certificate icon]() Seamless compliance NetApp Instaclustr ensured adherence to stringent compliance regulations, enabling the healthcare provider to meet its legal obligations without additional overhead. ### About the case study This case study, authored by IDC, leverages the organization’s extensive expertise in technology research to highlight the healthcare provider’s successful implementation of Cadence Workflow. IDC obtained the project and company information in this document from multiple sources, including information from NetApp, in-person interviews and questions IDC posed directly to the company’s employees, and publicly available documents that the company created. For businesses seeking to unlock similar growth potential, Instaclustr stands ready to be your partner in excellence. [Get in touch with our team today!](/contact-us/) Related resources ----------------- [ Blog Cadence® on the Instaclustr Managed Platform Achieves PCI Certification We are pleased to announce that Cadence® 1.0 on the Instaclustr Managed Platform is now PCI Certified on AWS and GCP. 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