FAQs

What costs are included?

It all depends on if you are running in our cloud provider account, we call this Run In Our Account (RIOA) or your own account, Run In Your Own Account (RIYOA).

  • For RIOA we manage the underlying infrastructure costs so the price that you pay is all-inclusive (compute, bandwidth and storage).   
  • For all RIYOA subscriptions we charge you a service fee based on the size of your deployment for our managed services.  You are responsible for your own cloud provider infrastructure costs.

What determines the price that I pay for your service?

There are several variables that determine the price you pay for our services. These variables include:

  • Choice of infrastructure or cloud provider(s)
  • Region(s) or data center(s) selected
  • Selected product types for your service
  • Whether you choose to use your own cloud provider account or run in our account
  • Annual or monthly payment plan
  • Use of add-on services and technologies
  • Custom or standard service level agreements and support arrangements

To determine your needs and to establish a true indication of your estimated costs, signup to our service through our dashboard and select deployment options that are relevant for your organization.

If you want some help in determining what is the right deployment for your capability, please email us on sales@instaclustr.com

Do I qualify as a Startup?

A qualified startup is a company that has less than US $1M in annual revenue and has raised less than USD $10 Million in raised capital. Our terms are on our policies pages. You can learn more about the Instaclustr Startup Program here.

Do you offer a discount for annual commitments?

Absolutely, a range of discounts are available to customers who commit to a minimum 12-month subscription with us.

Do you offer volume discounts?

Yes. For Run-In-Your-Own Account customers you automatically gain access to volume price tiers as the size of your managed service increases. For Run-In-Our-Account customers volume discounts may be offered on a case-by-case basis.

Please contact us at sales@instaclustr.com if you would like to discuss larger deployments with us.

I still have some pricing questions, who should I contact?

Please email us on sales@instaclustr.com to talk to somebody about our pricing.

What are the billing options?

We accept American Express, Mastercard and Visa as credit card options for billing both monthly and annually.

For larger customers, we can also provide invoice billing. Please contact sales@instaclustr.com to arrange invoice billing.

Can you migrate my exisiting cluster to Instaclustr without downtime?

Yes, migrating existing clusters is something we do all the time. We have published a blog post that outlines the steps required to complete the migration.

How does the conversion from DataStax (DSE) to Open Source Cassandra work?

Once on our infrastructure, this can be done in-place with no downtime. If you are using DSE-specific features then some code change to your application may be required.

The cluster can only be converted to the equivalent open source version. If an upgrade is required, it will happen as a separate step after the conversion.
Eg:

DSE 4.7.x
Apache Cassandra 2.1.5 – 2.1.15
DSE 4.8.x
Apache Cassandra 2.1.9 – 2.1.17
DSE 5.0.x
Apache Cassandra 3.0.7 – 3.0.12

The conversion happens node-by-node (or rack-by-rack in large clusters). It requires each node in the cluster to be restarted, but there is no cluster downtime.

 

How long does a cluster migration take?

It is different for every cluster.

Things that affect the duration of the migration:

  1. If the source cluster needs prerequisite configuration changes (customer must complete). The technical checklist helps to identify these.
  2. How much data there is to migrate
    a. Number of nodes and DCs
    b. How much data per node

Rule of thumb (excluding config changes):

  • small clusters can be migrated in 1-2 days
  • large clusters 5+ days

How long does it take to setup for running in my cloud provider account?

 

Running in the customer’s cloud provider account requires a contract and minimum size requirements – contact sales@instaclustr.com for more information on this process.

Once you have a contract in place, it typically takes 2-3 business days elapsed time to complete both side of the set up. Our technical operations team will provide you with a detailed step-by-step guide and support you through the process of getting set up.

How much help will Instaclustr give me for the cluster migration?

Instaclustr will work with you to manage the whole migration process.

There may be configuration changes required to your exisiting cluster to prepare for the migration. If this is the case, Instaclustr will guide you step by step through those changes to ensure the migration occurs smoothly.

What is the maximum amount of storage that we can have per node?

The maximum amount of attached storage per node is 2TB. However, you must maintain disk utilisation <70% per node to allow for compactions. Our support will warn you when your nodes exceed 70%. Customers can view live and historical disk usage on the console.

The “resizable” family of instances support online resizing of processing capacity including up to 16 CPU and 122 GB of memory. To prevent a disk bottleneck, the “resizable large” family of nodes is provisioned with 3.6TB of EBS for maximum IOPS. The maximum support storage capacity per node for these nodes is 2GB (or 55%).

Which cloud providers are supported for running in my cloud provider account?

We support using your cloud provider account for any of our supported cloud providers.

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