It all depends on if you are running in our cloud provider account, we call this Run In Our Account (RIOA) or your own account, Run In Your Own Account (RIYOA).
For RIOA we manage the underlying infrastructure costs so the price that you pay is all-inclusive (compute, bandwidth and storage).
For all RIYOA subscriptions we charge you a service fee based on the size of your deployment for our managed services. You are responsible for your own cloud provider infrastructure costs.
What determines the price that I pay for your service?
There are several variables that determine the price you pay for our services. These variables include:
Choice of infrastructure or cloud provider(s)
Region(s) or data center(s) selected
Selected product types for your service
Whether you choose to use your own cloud provider account or run in our account
Annual or monthly payment plan
Use of add-on services and technologies
Custom or standard service level agreements and support arrangements
To determine your needs and to establish a true indication of your estimated costs, signup to our service through our dashboard and select deployment options that are relevant for your organization.
If you want some help in determining what is the right deployment for your capability, please email us on firstname.lastname@example.org
Do I qualify as a Startup?
A qualified startup is a company that has less than US $1M in annual revenue and has raised less than USD $10 Million in raised capital. Our terms are on our policies pages. You can learn more about the Instaclustr Startup Program here.
Do you offer a discount for annual commitments?
Absolutely, a range of discounts are available to customers who commit to a minimum 12-month subscription with us.
Do you offer volume discounts?
Yes. For Run-In-Your-Own Account customers you automatically gain access to volume price tiers as the size of your managed service increases. For Run-In-Our-Account customers volume discounts may be offered on a case-by-case basis.
The conversion happens node-by-node (or rack-by-rack in large clusters). It requires each node in the cluster to be restarted, but there is no cluster downtime.
How long does a cluster migration take?
It is different for every cluster.
Things that affect the duration of the migration:
If the source cluster needs prerequisite configuration changes (customer must complete). The technical checklist helps to identify these.
How much data there is to migrate a. Number of nodes and DCs b. How much data per node
Rule of thumb (excluding config changes):
small clusters can be migrated in 1-2 days
large clusters 5+ days
How long does it take to setup for running in my cloud provider account?
Running in the customer’s cloud provider account requires a contract and minimum size requirements – contact email@example.com for more information on this process.
Once you have a contract in place, it typically takes 2-3 business days elapsed time to complete both side of the set up. Our technical operations team will provide you with a detailed step-by-step guide and support you through the process of getting set up.
How much help will Instaclustr give me for the cluster migration?
Instaclustr will work with you to manage the whole migration process.
There may be configuration changes required to your exisiting cluster to prepare for the migration. If this is the case, Instaclustr will guide you step by step through those changes to ensure the migration occurs smoothly.
What is the maximum amount of storage that we can have per node?
The maximum amount of attached storage per node is 2TB. However, you must maintain disk utilisation <70% per node to allow for compactions. Our support will warn you when your nodes exceed 70%. Customers can view live and historical disk usage on the console.
The “resizable” family of instances support online resizing of processing capacity including up to 16 CPU and 122 GB of memory. To prevent a disk bottleneck, the “resizable large” family of nodes is provisioned with 3.6TB of EBS for maximum IOPS. The maximum support storage capacity per node for these nodes is 2GB (or 55%).
Which cloud providers are supported for running in my cloud provider account?
We support using your cloud provider account for any of our supported cloud providers.
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