IBM SoftLayer Support

There are some specific conditions regarding Instaclustr’s support for IBM SoftLayer as an infrastructure providers which potential customers on this platform should be aware of. These conditions arise from the fact that, due to our SoftLayer offering being based off bare metal rather than virtual servers, manual work is required to provision new servers in the SoftLayer environment (whereas AWS and Azure provisioning is fully automated).

The major conditions to be aware of are:

  • provisioning of a new cluster will take up to 3 working days from receipt of the request (generally less than 2);
  • SoftLayer clusters are not eligible for a free trial;
  • nodes included in, or added to, a SoftLayer cluster must be purchased for a minimum of three months (billed monthly in arrears).

During the beta period, SLA penalties will not apply to SoftLayer clusters. Exceptions may be negotiated via [email protected].

If you are interested in evaluating Instaclustr’s offering on IBM SoftLayer please contact [email protected] who will be happy to discuss options for undertaking evaluations given these conditions.

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