SiteMinder seamlessly supports 57M annual reservations
With NetApp Instaclustr

With NetApp Instaclustr, SiteMinder enabled seamless database migration while achieving global scalability and operational efficiency.

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Industry

  • Information technology
Technologies

  • Apache Cassandra®
Challenges

  • Operational complexity stemming from managing rapid data growth with manual sharding on PostgreSQL
  • Migrating to a distributed database without stretching internal resources
Results

  • Seamless migration to Apache Cassandra
  • Enhanced database scalability and performance
  • 24×7 operational support, ensuring uptime and reliability

Scaling hospitality data
With open source

SiteMinder, the global leader in hospitality SaaS, connects nearly 30,000 hotels in 160 countries to a broad network of tourism platforms. From their signature bed-and-breakfasts to iconic hotel chains, SiteMinder’s platform generates $18.6 billion annually in room bookings by enabling seamless guest connectivity.

But scaling their data infrastructure to match meteoric success wasn’t easy.

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"Working with Instaclustr was key to our successful migration from a legacy relational database platform to Apache Cassandra in AWS. They have the operational experience and the expertise we need to manage our Apache Cassandra database for the production clusters that underpin our core platform."

Mike Rogers, CEO, SiteMinder

Managing rapid growth and complexity

SiteMinder’s rapid growth and 57.3M annual reservations created infrastructure bottlenecks. Their existing PostgreSQL database on AWS EC2 relied on manual sharding—a process that introduced management overhead, reduced scalability, and stifled innovation.

Key challenges included:

Operational complexity of PostgreSQL

Struggling to manage massive “hot table” data volumes, such as hotel inventory tables, with billions of rows.

Write-heavy data growth

Handling write-heavy data growth that exceeded their relational database’s capabilities.

Distributed database adoption

Facing significant complexity in adopting Apache Cassandra due to its distributed architecture’s operational and development requirements.

Instaclustr simplifies migration

SiteMinder needed a robust distributed database to improve performance, ensure global availability, and eliminate operational overhead while supporting scalability at pace with their growth.

After extensive evaluations, SiteMinder selected Apache Cassandra for its horizontal scalability, high write performance, and multi-data center support. Instaclustr’s expertise proved to be critical in this transformation.

Here’s how Instaclustr helped:

Data modeling and migration

Instaclustr consultants collaborated closely with SiteMinder’s team to design a scalable architecture, define data models, and craft an efficient migration strategy.

Seamless deployment

Instaclustr’s managed platform ensured a streamlined and reliable deployment of Apache Cassandra, eliminating the need for SiteMinder to hire additional operations staff.

24×7 operations and support

Instaclustr provided ongoing maintenance, real-time monitoring, and proactive support to guarantee SLA compliance and maximum uptime.

"Instaclustr helped us go from infrastructure bottleneck to enabler."

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Scalability achieved without compromise

The migration was completed smoothly and delivered on its promise of scalability, availability, and performance. SiteMinder quickly overcame data bottlenecks and witnessed operational improvements that amplified innovation.
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Improved performance
Data scalability concerns were resolved, with Apache Cassandra efficiently handling increasing data volumes and write-heavy workflows.
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Operational simplicity
Instaclustr's 24x7 monitoring and expert support ensured reliability and uptime while mitigating risks.
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Readiness for global expansion
Though deployed in a single data center currently, Apache Cassandra’s multi-data center capabilities equip SiteMinder for future growth and geographic expansions seamlessly.
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Reduced complexity
Delegating data management to Instaclustr helped SiteMinder channel resources toward enhancing customer-centric features.

Conclusion

From scaling core platforms to future-proofing operational infrastructure, Instaclustr empowered SiteMinder to focus on what matters most—providing exceptional hospitality solutions to hotels worldwide. With managed open source technologies like Apache Cassandra, organizations like SiteMinder can unlock global scalability, mitigate complexity, and seize growth opportunities.

Ready to revolutionize your operations? Reach out to Instaclustr and explore what managed open-source solutions can do for your enterprise.

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