Instaclustr Support Solutions

24×7 expert and dedicated support for open source data layer technologies.

Dedicated Experts

We have a dedicated team of experts in open source data layer technologies. Our team has extensive experience across a wide range of production customers and a variety of use cases.  

24×7 Support 

Instaclustr’s technical operations teams have extensive experience running, operating, and supporting open source software. Our support options give you around the clock access to deep technical support.

Leverage 70M Node Hours

When you enter a support contract with Instaclustr, you will be leveraging more than 70 million node hours of management and support experience with open source data layer technologies.

Expert Support for Open Source Data Layer Technologies

Cassandra

Cassandra support when and where you need. If you need to manage your own Cassandra cluster the same dedicated experts that run our Cassandra managed service are also on-call to provide 24×7 expert technical support.

Kafka

We have a dedicated team of Kafka experts that provide support for our managed Kafka service (as well as for customers’ on-prem deployments). Our team has extensive experience across a wide range of production customers and a variety of use cases.  

Elasticsearch

When you enter a support contract for Elasticsearch you are leveraging Instaclustr’s deep expertise with Elasticsearch deployments and our experience managing tens of millions of node hours across all the major cloud providers.

Guaranteed SLAs

Our expert technical operations team provides both managed as well as enterprise support options. We have strict SLAs in place that ensures we deliver optimal operational support response times, providing you with unparalleled access to our extensive open source expertise.