Instaclustr Support Solutions

24×7 expert and dedicated support for open source data technologies
Dedicated expert support
  • Experienced team

    We have a dedicated team of experts in open source data technologies. Our team has extensive experience across a wide range of production customers and a variety of use cases.

  • 24×7 support

    Instaclustr’s technical operations teams have extensive experience running, operating, and supporting open source software. Our support options give you around the clock access to deep technical support.

  • 100M node hours of experience

    When you enter a support contract with Instaclustr, you will be leveraging more than 100 million node hours of management and support experience with open source data technologies.

Support for open source
  • Apache Cassandra

    Cassandra support when and where you need it. If you need to manage your own Cassandra cluster, the same dedicated experts that run our Cassandra managed service are also on-call to provide 24×7 expert technical support.

  • Apache Kafka

    We have a dedicated team of Kafka experts that provide support for our managed Kafka service (and customers’ on-prem deployments). Our team has extensive experience across a wide range of production customers and a variety of use cases.

  • OpenSearch

    When you enter a support contract for OpenSearch, you are leveraging Instaclustr’s deep expertise with OpenSearch deployments and our experience managing tens of millions of node hours across all the major cloud providers.

  • PostgreSQL

    PostgreSQL is a powerful, open source object-relational database system that can satisfy many use cases. Instaclustr offers 24×7 expert support for PostgreSQL and related data infrastructure.

Guaranteed SLAs

Our expert technical operations team provides both managed as well as enterprise support options. We have strict SLAs that ensures we deliver optimal operational support response times, providing you with unparalleled access to our extensive open source expertise.

    Spin up a cluster in minutes