Pega saves 60,000+ hours With managed open source
With NetApp Instaclustr, Pega saves 60,000+ hours of management time, enables a seamless multi-cloud solution, and achieves consistent 99.95% SLA compliance while reducing operational overhead.
Industry
- Enterprise Software and Cloud Services
Technologies
- Apache Cassandra®, Apache Kafka®, OpenSearch
Challenges
- Managing complexity of tightly coupled infrastructure solutions
- Scaling operations globally while maintaining efficiency
- 60,000+ hours saved in annual management time
- Seamless multi-cloud solution across AWS and Google Cloud
- 99.95% SLA compliance with reduced operational overhead
"Anytime we scaled Cassandra nodes, we had to scale the entire Pega platform. It was time and resource-intensive."
— Ramzi Souri, VP of Cloud Technologies, Pega
Untangling complexityTo build innovation
Pega faced the pressing need to simplify their infrastructure while adopting emerging technologies capable of processing larger workloads. The Pega Cloud had been pivotal in helping enterprises streamline operations, but its tightly coupled systems were increasingly difficult to scale. For years, embedding core technologies like Apache Cassandra directly into the Pega platform was both relevant and effective.
However, as workloads grew and customer demands diversified, this approach became a barrier to innovation, creating inefficiencies, redundant resource use, and coordination challenges. This inflection point sparked a broader strategic conversation around the future of their infrastructure.
Instead of continuing to build and manage these technologies internally, Pega saw the opportunity to focus more deeply on innovation and delivering value to their clients by adopting a partnership-led approach through managed services. The decision marked a pivotal shift from ownership to collaboration, enabling their team to move faster and do more for their enterprise customers.
Building a cloud for tomorrow
Finding a partner with expertise across open-source technologies was pivotal for this move. For solutions like Apache Cassandra, Apache Kafka, and OpenSearch, Pega discovered Instaclustr’s platform to be the ideal fit, providing the depth of experience and scalability required to support their evolving infrastructure needs.
Seamless integration
The decision to partner with Instaclustr brought immediate clarity to Pega’s cloud modernization efforts. Each enabling technology, be it Cassandra for high-volume data scalability, Kafka for streaming real-time data, or OpenSearch for complex query management, was fully managed by Instaclustr. By seamlessly integrating these workloads into Pega’s own AWS and Google Cloud environments, Pega achieved unparalleled visibility, agility, and reliability.
Transparent partnership
Instaclustr’s transparent approach, operating entirely within Pega’s own cloud accounts, played a pivotal role in the partnership. This provided full visibility without the solution being a mysterious black box.
Reshaping team dynamics
Managing operational responsibilities for Cassandra, Kafka, and OpenSearch in partnership with Instaclustr brought game-changing results to Pega’s day-to-day operations. The operational team can now fully focus on improving customer-facing features of the Pega Infinity platform instead of dedicating resources to managing these services.
"We needed a solution that gave us full visibility without being a mysterious black box. Instaclustr gave us exactly that, making them more than just a vendor—they’re an extension of our team."
Reshaping team dynamics and focus
"Thanks to Instaclustr, we’ve saved approximately 60,000 hours of management time annually for Cassandra and avoided hiring over 30 additional people to manage our other open source technologies."
Delivering client-first results for the future
Pega’s operational vision for the future includes ambitious goals such as multi-hyperscale failover and cross-region disaster recovery, offering enterprises resilience in an unpredictable digital ecosystem. Each of these goals is fueled by a managed services strategy that supports operational needs at speed and efficiency.
“With Instaclustr managing everything under the hood, our customers can trust us to get infrastructure out of their way. We’ve reclaimed the time we need to innovate, and that’s invaluable,” said Ramzi Souri, VP of Cloud Technologies, Pega
For enterprises looking to unlock scalability and efficiency, NetApp Instaclustr is ready to guide you toward success.
