Elasticsearch Support

24×7 expert support for Elasticsearch and related data infrastructure.

Genuine Support

As with our other offerings, if you need to manage your Elasticsearch cluster yourself we can still offer the 24x7x365 expert support available in our managed offering.

Some people sell support and then don’t walk the walk. As a pure open source company we can only differentiate on price and support, and we care deeply about maintaining good support and solving our customers’ problems quickly.

Guaranteed SLAs

When you enter a support contract with Elasticsearch you are leveraging our more than 70 million node hours of cluster management across many cloud providers.

We have strict SLAs in place that ensure we deliver suitable operational support response times, providing you with unparalleled access to our extensive Elasticsearch expertise.


Our TechOps team is available 24×7 and can provide advice as well as support so small issues do not become showstoppers while larger issues are appropriately triaged and addressed.

Training and Adoption

If you are early in your adoption journey, our Services team can offer consulting on adoption, as well as perform architecture and performance health checks on existing deployments. Instaclustr can also offer your employees the training they need to maximize your investment in their daily operations.

Looking for Emergency Elasticsearch Support?

Are you having operational issues with your self-managed Elasticsearch in production environment?

Get in touch with us and one of our team members will reach out to you within minutes. We’ll quickly help you get a contract in place, so that we can get to work resolving your Elasticsearch issues and get your environment operational as fast as possible.