A fully managed service
Leave the management, monitoring and maintenance of Scylla and the underlying infrastructure to the experts.
Our customers use our service because they:
- want to focus development resources and efforts on their app and core business,
- need to get it right the first time by using experts in Scylla,
- have an existing investment in Scylla that need some help to stabilise their environment,
- are looking to adopt and use Scylla, but haven’t got time to navigate the new tech curve.
Questions about Scylla?
OUR MANAGED SERVICE
24/7/365 EXPERT SUPPORT
Customer support delivered by our specialist on-call support engineers with thousands of hours DevOps experience with Scylla, Apache Cassandra and complementary technologies.
MONITORING & ALERTING
Node monitoring and alerting for events of interest including performance and latency, disk capacity and node responsiveness. Customized alerting is also possible through our monitoring architecture.
ZERO OUTAGE MIGRATIONS
We work with you as part of our service to migrate your data from an existing self-managed environment to the Instaclustr environment with zero outage and continued availability throughout the process.
BACKUPS & SNAPSHOTS
We schedule off-node backups of all data on a daily basis and these are available for restoration in the event of a significant disaster in your cluster. Additionally, Scylla automatically takes snapshots of your data when you perform certain high-risk operations (such as truncations) and we can assist with restoration where necessary to retrieve your data.
UPDATES & PATCH MANAGEMENT
Our high-availability architecture ensures continuous operations through node upgrades including database version upgrades. We also provide continued monitoring and testing of for patch and security updates and we apply these to your nodes as required. All with zero downtime.
HEALTH CHECKS & REPAIRS
We regularly assess the health of your cluster both through our automated systems and manual checks. Where we detect issues we either undertake repairs, often with our automated operations tooling, or provide advice for you to address them where they relate to your application’s usage of Scylla.
Customised dashboard with access to a continually improved monitoring area to check the health of your nodes and clusters. We also provide an interface for billing, user permissions, and overall management of your Instaclustr services.
DEDICATED SUPPORT PORTAL
The Instaclustr Support Portal provides a separate and dedicated interface for submitting and tracking support requests and also accessing all of our support and user documentation. Our customers can also access our Instaclustr Status Page through this portal providing indications of incidents or planned outages.
SPEED SPEED SPEED
We have tuned our nodes to perfection and you can expect sub-10ms latency where the application is hosted in the same region as the Scylla cluster. Tuning and the performance characteristics of Scylla enable us to achieve this amazing performance.